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Wednesday, August 6, 2008

Calling to complain

Monday, I called the Atlanta Surgi-Center to complain about our treatment on Saturday. The director was not in, so they took a message.

She returned my call yesterday. She was on the defensive as soon as I picked up the phone. She tried to blame the weight mistake on me. I quickly told her that I knew how much I weighed and reminded her that the staff also had my medical records in front of them.

I also told her that we were led to believe we would not be seated with the other women who were doing this electively. She couldn't give me an answer to that. I went on to tell her that her clinic made a bad situation even worse.

She said, "I've been in abortion medicine for 25 years, and this decision is hard on anyone who makes it."

I said, "This was a very much wanted baby, a baby that we tried for for a long time. I just hope that the next couple who comes to your clinic in this situation is treated with more respect than we were."

She didn't have a response to that either. My doctor called my specialist, who also called down there to complain. They will no longer be sending patients to that clinic, because I am not the first one to complain about them. I think they've had three complaints this year.

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